Last Updated: April 16, 2025

At Puffadoo, we strive to provide high-quality products for your furry friends. If you’re not completely satisfied with your purchase, we’re here to help!

Returns & Exchanges

We accept returns and exchanges within 30 days of the delivery date. To qualify, items must meet the following criteria:

 Unused & Unwashed – Items must be in new condition, with original packaging and tags.
 Wrong Item or Defective Product? – If we made a mistake or your item arrived damaged, we’ll make it right at no extra cost.

 Non-Returnable Items
 • Personalized or customized items
 • Perishable goods (e.g., dog treats, food)
 • Gift cards
 • Items marked as “Final Sale”

How to Start a Return
 1. Contact Us
 • Email us at contact@puffadoo.com with your order number and reason for return.
 2. Ship the Item
 • If your return is approved, we’ll provide a return shipping label (if applicable) and instructions.
 3. Receive Your Refund or Exchange
 • Refunds are processed back to your original payment method within 5-7 business days after receiving your return.

Return Shipping
 • Wrong or defective item? We cover return shipping.
 • Changed your mind? The customer is responsible for return shipping costs.

Refunds & Processing Time
 • Refunds are issued once we inspect the returned item.
 • Depending on your payment provider, refunds may take up to 7 business days to reflect in your account.

Exchanges

Need a different size or color? Let us know! Exchanges are subject to product availability. If the item is out of stock, we’ll offer a refund or store credit.

Still Have Questions?

Our support team is happy to help! Contact us at:
 contact@puffadoo.com
 Visit us: www.puffadoo.com